All patrons shall be solely responsible and liable for any risks pertaining to the Covid-19 virus upon entry to Big Daddy Casino.

Kids room is not accessible for 15yrs kids and above (boys only).

In the above scenarios, we can reschedule your entry to another date OR We can assist with a refund.

The Kids room is subject to be full before 06.00pm as well.

Post which kids room access is subject to availability.

Kids entry must be done before or by 06.00pm.

Kids entry starts from 05:00pm onwards.

Management’s decision shall remain final.

Refund & Cancellation policy is subject to change without notice.

No refund can be processed if a guest utilizes the playing coupons offered to them as part of their package.

Once refund request is generated, the same will be processed within 10 working days

Refunds shall be issued to the payment method used for the purchase of original tickets/packages.

No cancellations/refunds or transfer of tickets in case of no show or unutilized bookings.

No cancellations/refunds are allowed for bookings made for blackout dates or at special rates.

However, the same will be addressed post verification of submitted documents

Cancellation due to valid medical emergencies is subject to a full refund.

If the pricing for the revised booking is of a lesser amount than your original booking, the remainder is not payable to Guest.

Request to be placed 24 hours ahead of the scheduled date of visit

One-time date change is allowed to reschedule the visit for a future date with an applicable difference amount payable depending on the pricing at the time of revision.

Rescheduling or cancellation is not allowed within 24 hours of the scheduled date of visit.

All bookings made through the Call Centre and Website are non-refundable.

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